COVID-19 Q&A

Information current as of: 3/25/2020

As more information becomes available, this resource page will be updated.

Q: Is Mountain West Financial open?

A: Yes! While we are abiding by all shelter in place mandates as well as taking actions on precautionary measures and social distancing, we are open and excited to continue our mission of making homeownership a reality!

For years, we have prided ourselves on our excellent technology platform that has allowed us to have MWF Team Members deployed and working remotely. We have expanded these time-tested methods to much of our team and locations.

Q: How do I apply for a home loan?

A: Visit your local Loan Officer’s website, and select the "Apply Now" button on their page. This will take you through our secure online application that includes the ability to securely upload documents, and link available employment, and banking information. We facilitate many of the required loan documents through an e-signing process to give you a fully digital experience.

If you are not currently working with a Mountain West Financial Loan Officer, click here to complete an online application and we will help locate the loan officer nearest to you.

Q: I have a hardship due to the COVID-19 pandemic – who should I talk to about my mortgage payment?

A: Please call our Customer Care line at (877) 841-0497 and one of our team members will be happy to review your personal situation and advise you on your options.

Q: Is Mountain West Financial abiding by the temporary ban on foreclosures and evictions?

A: Yes, we are ensuring that we abide by all rules and regulations, whether permanent or temporary.


Q: I have an inspection scheduled with an appraiser, but due to the ongoing concerns with the Coronavirus, I don't feel comfortable with someone inside my home, do I have options?

A: We may be able to offer alternative appraisal types based off the loan program type, contact your Mountain West Financial Loan Officer with these concerns to see what options are available to you.

We are here to support you! If you have any questions that were not addressed, please email your questions to [email protected].